Shop with Confidence at 3F Faith Family Fitness

At 3F Faith Family Fitness, we want you to love every product you purchase. If something isn’t quite right, we’re here to make it right. Our refund policy is designed to ensure a smooth and transparent experience, built on trust and customer satisfaction.

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Returns Eligibility

We offer a 14-day money-back guarantee from the date your order is delivered.
To qualify for a return or refund:

• The item must be unused, unworn, and unwashed.

• It must be returned in its original packaging with tags attached.

• Proof of purchase (order number or receipt) must be provided.

Note: For hygiene reasons, certain personal-use items such as socks, water bottles, towels, and yoga mats cannot be returned once opened.

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How to Initiate a Return

1. Contact our support team at support@3ffitness.com within 14 days of delivery.

2. Include your order number, the item(s) you wish to return, and a brief reason for the return.

3. Our team will review your request and provide detailed instructions for the return process, including the return shipping address.

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Refund Process

Once your return is received and inspected, you’ll receive an email notification confirming your refund approval.

• Approved refunds are processed to your original payment method within 5–10 business days.

• Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

Please note: Original shipping fees are non-refundable.

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Exchanges

Need a different size or color? No problem!
We gladly offer exchanges on eligible items. Simply contact our support team, and we’ll help you complete the exchange process quickly and efficiently.

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Damaged or Incorrect Items

In the unlikely event that you receive a damaged, defective, or incorrect item, please contact us immediately at support@3ffitness.com with photos and your order details. We’ll arrange for a replacement or refund at no additional cost to you.

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Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Socks

• Water bottles & tumblers

• Towels

• Yoga mats

• Clearance or sale items (unless defective upon arrival)

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Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. Double-check your bank or credit card account.

2. Contact your payment provider — it may take time for the refund to post.

3. If you’ve done all of this and still haven’t received your refund, please contact us at support@3ffitness.com for assistance.

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Contact Us

If you have any questions about your shipment, our team is here to help.
Email: support@3ffitness.com
Response Time: Within 24–48 business hours